The team at the BMW Group designs the digital customer journey and ensures the seamless integration of processes and systems along established service process steps in customer support for the German market. During your internship, you will support us in optimizing processes and gain insights into future-oriented digitalization and AI topics.
What can you expect?
- You will support our team in introducing modern communication tools such as chatbots to improve the information supply to the trading organization.
- Furthermore, you will contribute to the further development of innovative processes and smart systems and will be actively involved in the team from the very beginning.
- Furthermore, you will learn to work agilely, structure requirements, manage backlogs and create user stories, while being involved in sprint planning, stakeholder meetings and reviews.
- In addition, you will support the process of ensuring quality and efficiency, as well as the rollout of new systems and generative AI tools such as the implementation of AI telephony.
- Furthermore, you will contribute to the analysis of selected key figures, support reporting and monitoring, and participate in testing new system interfaces.
- Furthermore, through close collaboration with various interfaces and departments, you will build a broad internal network and gain deep insights into the after-sales business.
- In addition, you will assist in the preparation and execution of internal workshops for the BMW Group.
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BMW Group Intern Digital Customer Journey and AI Tools Internship
Aim and Benefits of BMW Group Intern Digital Customer Journey and AI Tools Internship
- Comprehensive mentoring and onboarding.
- Personal and professional development.
- Flexible working hours.
- Mobile working.
- Attractive & fair compensation.
- Apartments for students (subject to availability & only at the Munich location).
- And much more can be found at bmw.jobs/waswirbieten
Start date: earliest from 01.08.2026
Duration: 6 months
Working hours: Full-time
Requirements for BMW Group Intern Digital Customer Journey and AI Tools Internship Qualification
- Studies in communication science, media management, business administration, industrial engineering, automotive economics or a comparable course of study.
- Initial practical experience in an entrepreneurial environment or in project work, as well as an affinity for digital products.
- Quick comprehension and learning ability for new programs, tools and systems, ideally knowledge of agile methods.
- Proficient use of MS Office, Excel, PowerPoint, Outlook and Word.
- Excellent communication skills and a passion for cross-functional collaboration.
- Fluent German and good English skills.
Application Deadline
Not SpecifiedHow to Apply
Interested and qualified? Go to
Bayerische Motoren Werke Aktiengesellschaft (BMW Group) on career5.successfactors.eu to apply
For more information, kindly visit BMW Group Internship webpage.
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