MainOne Technical Support Internship is now open for Applications from motivated and talented individuals who wish to enroll for this incredible opportunity and obtain valuable work experience.
At MainOne, teams work together with fresh ideas, leveraging advanced technology to provide IT solutions that revolutionize businesses and enable West Africa’s digital economy, while building an organization that is sustainable and value generating.
Responsibilities
The Technical Support Intern will be responsible for the following functions:
- Configure, test and provision customers on CRM platform.
- Coordinate 3rd party installation and support activities.
- Assign new requests/opportunities captured from MainOne website.
- Run weekly reports on incidents – opportunities and complaints.
- Network management and monitoring.
- Perform 1st level fault troubleshooting tasks.
- Liaise with OEM to resolve technical related issues.
- Liaise with vendor(s) for customer installations.
- Escalate unresolved issues to the appropriate teams.
- Critically analyze customer complaints and issues with a bid to providing lasting solution.
- Continually drive customer satisfaction through speedy resolution of complaints.
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Technical Support Internship
Requirements for Technical Support Internship Qualification
- BSc/HND in a relevant study.
- Excellent communication skills.
- Multitasking skills.
- CCNA will be an advantage.
- Previous experience in a similar position is an added advantage.
Application Deadline
Not SpecifiedHow to Apply
For more details, visit MainOne website.
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